FAQ's and Return/Exchange Info.

F.A.Q'S

What shipping service do you use? USPS 

How long does it take to ship? Most orders ship within 1-2 business days.

Do you offer Overnight Shipping? Yes however, If Overnight Shipping is chosen your order must be placed before 2pm CST to ship the next business day.

Are your shirts silk screened? Yes

What Material Are Your Shirts Made Of? 99% Of Our T-Shirts are 100% Preshrunk Cotton.

Do you offer exchanges or returns? We will accept returns for exchange only within 7 days of purchase date. Sorry no refunds as our items are custom screen printed to order. PLEASE order according to our size chart posted In each of our listings, otherwise If you need to send a shirt back for an exchange you the buyer are completely liable for the new shipping fees to send the new shirt back to you. However, If you ensure you pick the right sizing before you purchase, all should be good. If you have any problem with your order, we will definitely do what I can to help straighten things out. *Sorry but we cannot exchange and or refund any custom personalized items or bulk orders of 4 or more of one design.

 
Exchanges = Send shirt(s) In the same condition as was sent to you, meaning brand new, unworn, unwashed, tags attached, no deodorant markings inside of shirt, free of any type of pet hair, free of fragrances and cigarette smoke to:


BigTimeTeez
Attn: Returns
676 Bonded Parkway
Suite E.
Streamwood, Illinois 60107
USA

Please add a note with your return that Includes your order# and the new size and color needed.
 

 

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